![]() ![]() ![]() We have also started a marketing campaign in areas fiber optics is available to get people to switch over from the coper lines as it is usually more reliable. Internet outage issues – We are monitoring our equipment and the network 24/7 to identify outages and react as quick as possible taking safety in account should it be weather related. It advises the consumer of possible charges related to unreturned equipment, possible credits and the broadband disconnect fee as well as any outstanding balances due at the time services stop. The business responded to the pattern of complaints with the following statements:Ĭancellation issues – When a customer decides to disconnect their service, an email is sent with an estimate of charges for their final bill. BBB received a high volume of complaints alleging cancellation issues, internet issues, phone issues and line exposure/construction issues.īBB notified Frontier Communications about the pattern of complaints and asked the business to voluntarily cooperate in eliminating the pattern by providing a written response outlining the specific steps it would implement in order to avoid similar complaints in the future. On May 13 and May 25, 2022, BBB contacted Frontier communications regarding a high volume and pattern of serious complaints. For more details go to the Wisconsin Department of Justice's press release. Wisconsin’s agreement also requires improvements in Frontier’s advertising of telephone service and its handling of service outages in Wisconsin, and that Frontier prioritize the handling of service interruptions to customers with a Medical Emergency Account. The agreement with Wisconsin requires Frontier to significantly improve its disclosure practices regarding internet speeds when installing new service for customers and requires Frontier to provide opt-out opportunities for consumers who do not receive the advertised internet speed purchased. The agreement resulted from an investigation by DATCP and Wisconsin Department of Justice (DOJ) and includes a $15 million commitment by Frontier to improve its infrastructure in Wisconsin over the next four years and a $90,000 payment to the State. – Wisconsin Attorney General Josh Kaul and the Wisconsin Department of Agriculture, Trade and Consumer Protection (DATCP) have reached an agreement with Frontier Communications to address concerns with the company’s advertising of internet access speeds and landline telephone service. AG Kaul, Secretary Romanski Secure $15 Million Agreement with Frontier Communications ![]()
0 Comments
Leave a Reply. |